Support
Fondly is a photo feed for iPhone and iPad, made and supported by one person. Need help, or found something wrong? Shake your phone while Fondly is open and tap Send. The report includes your Fondly and iOS versions and a log of what the app was doing. Or write to support@scrollfondly.com and say what happened and what you expected.
Why can't I see all my photos?
If you allowed access to selected photos, Fondly can use only that selection. Open Fondly's Settings (the gear at the top of the feed) and choose more photos, or allow your whole library. If you denied access, tap Open Settings on Fondly's welcome screen to change it.
Why is Fondly still getting to know my library?
Fondly works through your library while you use it and while your phone charges. Fondly's Settings shows its progress and whether photos are waiting in iCloud. A large library takes a while, and Fondly slows down on purpose when your phone is warm.
To let Fondly read photos stored only in iCloud, turn on Download from iCloud on Wi-Fi in Fondly's Settings. It downloads a few at a time, and only while Low Data Mode is off.
What do hearts, bookmarks, and hides do?
The heart tells Fondly what you love, and the feed learns from it. The bookmark saves a photo for later; your bookmarks are in Settings › Bookmarks.
The … menu on a photo hides it from the feed. Depending on the photo, it can also hide a person, a place, an album, or a stretch of time. Settings › Hidden from the feed lists everything you've hidden; swipe on one to unhide it.
None of this changes your Photos library. Only Favorite, Add to Album, and Delete from Library do, and each one says so. Anything you hid in the Photos app never appears in Fondly.
How do I name people, or fix a wrong face?
Tap a face under a photo to see that person's photos. To name them, or change the name, tap their face at the top of that page.
Settings › People lists everyone Fondly has grouped. Tap Select to merge several into one person.
If Fondly puts the wrong person under a photo, open the photo's … menu, find that person, and choose This isn't Maya, with their name in place of Maya. If they have no name yet, choose This is someone else. Fondly then moves the face to whoever it matches.
Never show keeps a person out of the feed for good.
Why is a Live Photo shared as a still?
On iOS 27, Messages and other messaging apps don't accept a Live Photo from a third-party app, so Fondly shares the still photo. When you share by Mail, the photo's date line becomes the subject.
Read Fondly's privacy policy.